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Old July 8th, 2013, 08:04 PM   #1
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Problems with key fob

Hi all I'm new here and new to Ducati in general. I have to say I'm a true convert now. I have a 2011 diavel black with @2500 miles on it I have had no issues until recently. I usually have my key fob in my pocket when starting and riding my bike but one day I went out to ride and the bike would not turn on. I initially thought somehow I must have drained the battery so I removed the cover and tested the battery everything was fine so I thought maybe it is the battery in the key fob so I changed that still nothing I can use the button and code to start the bike. And if I put the key under the seat in the tray it will work. I used the red key also on the same manner ( under the seat) and it works. I'm at a loss. I'm not sure what it could be at this point. I'm hoping by posting this someone can help. Thanks in advance.
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Old July 10th, 2013, 07:45 AM   #2
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I Ride: Triumph Bonneville, Ducati Diavel
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Originally Posted by Dusttoglory View Post
Hi all I'm new here and new to Ducati in general. I have to say I'm a true convert now. I have a 2011 diavel black with @2500 miles on it I have had no issues until recently. I usually have my key fob in my pocket when starting and riding my bike but one day I went out to ride and the bike would not turn on. I initially thought somehow I must have drained the battery so I removed the cover and tested the battery everything was fine so I thought maybe it is the battery in the key fob so I changed that still nothing I can use the button and code to start the bike. And if I put the key under the seat in the tray it will work. I used the red key also on the same manner ( under the seat) and it works. I'm at a loss. I'm not sure what it could be at this point. I'm hoping by posting this someone can help. Thanks in advance.
HI Dust
Have you set a pin code for the bike yet ? I know that's just a short term solution. I have heard that there are some problems with the active key at times. I see that your from Casper WY. I haven't looked where the nearest dealer is for you, but I would call them if you haven't already. I will ask mine here in Seattle if they have a solution.
RJN
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Old July 10th, 2013, 08:26 PM   #3
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Thanks duc fanatic I live in Casper so Colorado is the closest I used to live near Fay Myers so I did call them they just said I need to bring it in so they can diagnos it's I plan to get down there in the next couple of weeks if things dont improve. I wish it wasn't 300 miles but at least I get to ride.
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Old July 16th, 2013, 01:22 PM   #4
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Dust
I'm glad your getting that worked out. I'm new to the Diavel too and not sure if my ideas are good . This forum seems kinda slow..............
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Old July 24th, 2013, 05:41 PM   #5
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I am riding diavel more than a year
My fob also givi g me problems
Gotta get it check
Well u can change the fob battery before u go to the dealership and
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Old July 30th, 2013, 10:55 AM   #6
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Update: took the bike to the dealer and they did updates to the computer and did everything they could think of to get the key fob to work with no success. They contacted Ducati and they are replacing the hands free unit on the bike free of charge.
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Old August 1st, 2013, 08:12 AM   #7
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Originally Posted by Dusttoglory View Post
Update: took the bike to the dealer and they did updates to the computer and did everything they could think of to get the key fob to work with no success. They contacted Ducati and they are replacing the hands free unit on the bike free of charge.
Glad to hear your being taken care of Dust. I'm looking at moving to the Star valley area some time in the near future. Getting tired of the rain here. I will gladly trade it for snow.
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Old August 17th, 2013, 01:58 AM   #8
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Problems with key fob

I took my bike to the dealer in whitby toronto.
They update the software and its working now . The update change the display a bit . But it works good now
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Old August 22nd, 2013, 01:39 AM   #9
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its seems a nice forum
great discussion


thanks for sharing
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Old July 27th, 2015, 05:10 PM   #10
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I have found that if I have my phone's Bluetooth on it can affect my key's signal to the bike. Even though I have them in opposing pockets.
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